All orders placed before 3pm Mon-Fri are despatched the same day (except on a bank holiday), even if your order has personalisation. Orders placed after 3pm, at the weekend or on a bank holiday are despatched next working day.
We deliver worldwide with a choice of standard (tracked post) and express (DHL air) delivery for most countries. Standard delivery to European countries is €6.50 and takes approx. 2-5 working days, whilst express is €20 and takes 1-2 days. To USA we offer tracked post (6-10 days) for $6 (free on orders > $100), and an express service (2-5 days) for $12. Delivery charges and estimated times vary for rest of world countries, please see our delivery page for more information.
Returns Information
Please return any unwanted items within 21 days of purchase. The item must still be in a re-saleable condition and returned with proof of purchase. Items that have been personalised cannot be returned unless they are faulty. Please email support@penheaven.com if you wish to return an item, and we can provide a returns label. The charge from Europe is €8 and £10 from most other major countries.
Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Call 0208 731 8610 or email support@penheaven.com. A returns label will be provided free of charge
We offer a professional giftwrap service to complement your pen or leather journal. Simply check the giftwrap option on the product page before you add to basket (a charge of £3.25 will be added).
We use a premium silver giftwrap paper with a subtle two-tone patterned effect, and a hand tied silver ribbon. We also include a matching gift tag, which can be appended with a message of your choice. Simply add your message to the text box when you reach your basket. Items are giftwrapped individually i.e. if you order several items only the specific item requested will be wrapped.
We do not include any paperwork inside the giftwrapped item. If you select a different delivery name to your billing details, we add a gift receipt which hides all prices.
Delivery options
Standard Tracked
Express (DHL Air)
USA
6-10 working days - $6 (free > $100)
2-5 working days - $12
Canada
3-9 working days - CA$12.50
2-7 working days - CA$25
Australia
4-16 working days - AU$13
4-8 working days - AU$27.50
EU
2-5 working days (varies by country) - €6.50
2-3 working days - €20
Norway
6-13 working days - Kr60
2-3 working days - Kr180
Switzerland
4-6 working days - CHF6.50
1-2 working days - CHF20
Hong Kong
6-7 working days - HK$55
2-3 working days - HK$165
ROW
see delivery page
see delivery page
All orders placed after 3pm will be despatched the following working day.
Nib size guide
- Subtle nib & line variances between nib sizes
- MI (medium italic) & BI (broad italic) cut as stub nibs
- MO (medium oblique) recommended for left handers
- Can require priming: Squeeze the ink cartridge to allow some ink through the nib and feed. This will help you get started.
This is why people love it
Loads of good customer reviews submitted through feefo
5
Written on 25-Apr-2025
1
Written on 17-May-2023
The pen is beautiful as described, I bought 5 more refills together, the problem is that the refills do not write
5
Written on 18-Mar-2023
Delighted to get my refills as not available in stores!
5
Written on 25-Dec-2022
5
Written on 02-Sep-2022
5
Written on 28-Aug-2019
Excellent
5
Written on 25-May-2019
Good price and fast delivery
5
Written on 02-May-2019
Excellent
5
Written on 29-Apr-2019
This refill is a genuine item.
5
Written on 24-Apr-2019
Excellent
5
Written on 23-Mar-2019
Very attractive in purple, writes very well.
5
Written on 17-Mar-2019
Excellent
5
Written on 31-Jan-2019
Excellent
5
Written on 26-Jan-2019
Excellent
4
Written on 06-Dec-2018
It works so all good and writing again
5
Written on 01-Dec-2018
Find Parker products very satisfactory
5
Written on 05-Nov-2018
Some of the best. I love to use Pen Heaven's pens and refills.
5
Written on 17-Oct-2018
Writes well and fits perfectly.
5
Written on 22-Sep-2018
Great re-fill, as advertised, and works great.
4
Written on 20-Sep-2018
Pen Heaven had the pen refills I needed. They arrived promptly. I will use Pen Heaven again for the purchase of pen refills.
5
Written on 19-Aug-2018
Excellent
5
Written on 29-May-2018
Love it like all their products!
5
Written on 30-Mar-2018
Wow
Pen beautiful. Extremely gorgeous... the personalisation effects made it extra unique.. and they were delivered next day. Thank you Pen Haven.. it was a gift and loved by the owner..
Thank you Pen Haven **
5
Written on 13-Mar-2018
Quality product delivered in perfect condition
5
Written on 06-Feb-2018
It’s fine for my pens. Long duration! High quality of writing till the last word! Advice: keep your pens upside down in your pockets!
4
Written on 17-Jan-2018
Prompt service and Avery good price
5
Written on 19-Dec-2017
Very nice very pleased great pen
4
Written on 17-Dec-2017
the refills are the same and are ok.
1
Written on 20-Jul-2017
How long is a piece of string? I do not get them! I cannot use what I do not have? I HAVE NOT GOT THE TWO REFILLS'! I cannot be any plainer tha this sorry? I use a cotton bud to write this. I use my teeth to write this. Both arms blown off trying to disarm a booby trapped unexploded roadside land mine.
5
Written on 09-Mar-2017
It's what it says on the box
5
Written on 17-Feb-2017
Exactly what I was looking for. High quality packaging.
4
Written on 25-Jan-2017
Good
5
Written on 20-Jan-2017
Nice and smooth writing, thats what I wanted, thats what I got
5
Written on 13-Jan-2017
They are perfect for writing with my Rollerball.
5
Written on 31-Dec-2016
I was wondering if I would like the fine point for the Parker rollerball after using the medium for years, and I do and will get more in the future.